Warda Salsabil ("we", "us", "our") operates a hotel, Hajj and Umrah booking platform and communicates with guests over channels including WhatsApp. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact details you provide: name, phone number, WhatsApp number and email address.
- Booking details: hotel or package preference, check-in and check-out dates, number of guests, room type, and any special requirements you share with us.
- Travel documents needed for your visa and booking, such as passport details.
- Communication content: messages you send us via WhatsApp or other support channels, so we can respond to your questions and requests.
- Payment and invoicing information necessary to process a confirmed booking.
2. How We Use Your Information
- To respond to your questions about hotels, packages, pricing and availability.
- To collect the details needed to prepare and confirm a booking request.
- To apply for visas and arrange hotels, flights and transport on your behalf.
- To send booking confirmations, updates and support messages.
- To improve our services and keep our records accurate.
3. WhatsApp Messaging and Automated Assistance
When you message us on WhatsApp, an automated assistant may respond to general questions using information already in our system (such as property, room and policy details). The assistant does not invent information — it only answers from data we maintain. A human team member reviews and finalises every booking before it is confirmed, and you may ask to speak with a team member at any time.
4. Cookies and Browser Storage
Our website uses a session cookie to keep your cart, wishlist and sign-in working while you browse, and your browser's own storage to remember the hotels or packages you have chosen to compare. We do not use them for advertising.
5. Sharing of Information
We do not sell your personal information. We share only the booking details needed with the hotel, airline, supplier or government authority involved in fulfilling your journey, and with payment processors solely to complete a transaction you requested.
6. Data Retention
We retain booking and communication records for as long as necessary to provide our services, meet legal and accounting obligations, and resolve any disputes.
7. Data Security
We apply reasonable administrative and technical safeguards to protect your information against unauthorised access, alteration or disclosure.
8. Your Choices
You may ask us to correct or delete your personal information, or to stop contacting you, by reaching out through the contact details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date on this page reflects the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach us through our Contact page or on WhatsApp.